As of my last knowledge update in January 2022, here is a list of professional services automation (PSA) software tools that are often used by Managed Service Providers (MSPs) and Value-Added Resellers (VARs) to manage their operations efficiently. Please note that the availability and features of these tools may have changed, so it’s advisable to check their respective websites for the latest information.
- ConnectWise Manage: A comprehensive PSA tool that includes features for project management, ticketing, billing, and customer relationship management (CRM).
- Autotask PSA: Offers modules for project management, service desk, CRM, time tracking, and billing.
- Kaseya BMS (Business Management Solution): A PSA platform that integrates with Kaseya’s IT management solutions, providing features for project management, CRM, and service desk.
- Syncro MSP: Combines PSA and remote monitoring and management (RMM) functionalities, offering tools for ticketing, invoicing, and IT asset management.
- Professional Services Automation (PSA) from SolarWinds: Provides project management, time tracking, and billing features tailored for MSPs.
- Atera: An all-in-one MSP platform with PSA, RMM, and remote access capabilities.
- HarmonyPSA: Offers a cloud-based PSA solution with features for project management, billing, and resource management.
- ManageEngine ServiceDesk Plus MSP: A web-based PSA tool with modules for incident management, project management, and asset management.
- CommitCRM: Designed for IT services providers, offering modules for service management, billing, and customer management.
- Accelo: Combines project management, CRM, and service automation in a unified platform.
- MSP360 Managed Backup Service: Focused on backup services, providing remote monitoring, management, and billing for MSPs.
- BMC Helix ITSM: An IT service management (ITSM) solution with capabilities for incident, problem, and change management.
- DeskDirector: A client portal and ticketing system designed for MSPs.
- RepairShopr: Tailored for IT professionals and MSPs, offering features for ticketing, invoicing, and inventory management.
- NinjaRMM: While primarily an RMM tool, NinjaRMM also includes features for ticketing and IT documentation.
- Vorex PSA: Combines project management, CRM, and invoicing functionalities for professional services organizations.
- Synchroworks Consulting: A PSA tool designed for consulting firms, offering project management and resource allocation features.
- SysAid MSP: Provides ITSM and IT asset management functionalities for MSPs.
- Tigerpaw Software: Offers PSA solutions with features for CRM, service management, and billing.
- BlueFolder: A service management solution for field service and MSPs with features for work orders, scheduling, and customer management.
- Pulseway PSA: Integrates PSA with RMM, providing remote monitoring, automation, and service desk capabilities.
When choosing a PSA tool, consider your specific business needs, scalability, integration capabilities, and user interface. Additionally, since the landscape of MSP tools is dynamic, it’s advisable to check the latest features and user reviews before making a decision.
